The New Millennium With the rapid advancement in technology, global competition, re-engineering, and the information explosion, new business paradigms are forging ahead dramatically. Nevertheless, American business still marches to an old tune- "nothing happens until a sale is made." The nature of sales has changed, to be sure, but the need has not. Profit is still the statistic by which corporations live or die. Downsizing and organization flattening have positioned

According to the Pareto Principle, a minority of people produce the majority of results. However, allowing that relationship to persist can only spell failure for the now leaner organizations. All workers must contribute more than ever.